Effective from 7th March 2023

Counselling and Psychotherapy Sessions

(40 - 50min)

All ages

$150 - $225

  • with Brooke or Jools~
  • Medicare Rebate $79.05 - $93.35*^
  • Out of pocket $150.00 - $131.65
(40 - 50min)


  • Medicare Rebate $151.20*^
  • Out of pocket $173.80
(over 60 min)


  • Medicare Rebate $197.90*^
  • Out of pocket $227.10

DVA: Integro Health is no longer accepting DVA payments for new patients. All veteran patients are welcome to attend as private fee-paying patients.
Insurance Claims (including Worker’s Comp): Please note, you remain responsible for all fees associated with your account even if the insurer has accepted liability for your claim. See our FAQs for more information.

# if eligible through Medicare.
* available under the Medicare Better Access Scheme for 10 sessions.
^GP referral required to be eligible for rebate.
~Jools Fordyce is in the process of obtaining Medicare accreditation, and therefore consultations with Jools do not have a rebate.

Payment, Cancellation & Non-Attendance Policy

Our Payments, Cancellation and Non-Attendance Policy outlines Your (the Patient or legal guardian’s) obligations around payments, cancellations, and non-attendance for Integro Health appointments.

Fees & Payments

Integro Health is a private-billing practice.

Payment is required at the time of booking for psychotherapy appointments. Our centre operates cashless, accepting payment via EFTPOS, Visa, and MasterCard.

You (or your legal guardian) are responsible for all fees associated with your account.

The cost of your consultation is determined by duration, consumables used, content and complexity of issues discussed, and may differ from estimations provided.

Medicare rebates are available for most eligible services.

Cancellations and Non-Attendances

When you book an appointment, our health practitioners reserve their time to provide you with their expertise and services. It is your responsibility to:

  • Advise the Practice of any change to your contact details
  • Ensure you have access to adequate internet or phone coverage for telehealth/telephone appointments.
  • Attend your appointment or cancel with reasonable advanced notice.

The required notice for cancellations depends on the appointment type that has been booked:



Appointment Type Notice Required
Counselling and Psychotherapy Appointments48 Hours

A non-attendance occurs when a booked appointment is not attended, and you have not provided the required notice for cancellation.

You will be charged a non-attendance fee equal to the full expected consult fee for any non-attendance.

Outstanding Accounts

Access to bookings and appointments will be suspended for all overdue account holders until all invoices are paid in full.


Answers to some Frequently Asked Questions about this policy can be accessed here.

Extended Medicare Safety Net

The EMSN provides an increased Medicare rebate for Australian families and singles who incur out-of-pocket costs for Medicare-eligible out-of-hospital services. Once the relevant annual threshold of out-of-pocket costs has been met, Medicare will pay up to 80 percent of any future out-of-pocket costs for out-of-hospital Medicare services for the remainder of the calendar year.

Couples and families should contact the Department of Human Services – Medicare to register their family members as part of a safety net eligible family. This can considerably reduce the out-of-pocket cost of healthcare.